Customer Online System for BharatBenz Financial
Date: 30 Sep 2014
BharatBenz Financial (BBF), part of Daimler Financial
Services Pvt. Ltd., has launched its first customer online self- service (COS) portal
for commercial vehicles customers in India. This enables BharatBenz customers
to access all their account information at the click of the mouse from anywhere
and anytime. Besides increased
transparency for customers, the COS also shortens the response times to
customer queries.
BharatBenz Financial today finances and insures 1 in every 3
trucks across the country. Speaking on the launch of portal, Sominder Singh,
Head - Sales and Marketing, BharatBenz Financial said that BBF’s mission has
always been to lead in the innovation and delivery of the brand’s customer
experience. “The launch of the COS portal is another step forward towards this
mission,” he said.
Sreeram Venkateswaran, Vice President, Domestic Sales,
Product Management & Network, Daimler India Commercial Vehicles (DICV),
said, “Our captive financing partner BharatBenz Financial has enabled both the
customers and us to mutually benefit by offering the best value proposition.
The market penetration levels have been significantly strong with BharatBenz
Financial thanks to the competitive tailored service offerings, its wide reach
and seamless accessibility to the truck customers in the country.”
Once registered with the COS, customers can view Loan
Contract Summary, Loan Contract Details, Repayment Schedule and Overdue
Statements.
The BharatBenz COS
complements the COS portal already online for Mercedes-Benz passenger car
customers in India. In its 3rd year of operations, Daimler Financial Services
India manages a portfolio size of over € 350 million and has over 10,000 live
retail contracts.